Fraud & Risk Agent

We are seeking a detail-oriented and proactive individual to join our team as a Payout & Risk Operator. In this role, you will be responsible for identifying and mitigating risks related to financial transactions, ensuring regulatory compliance, and maintaining the integrity of our payment processes. You will analyze transaction patterns, investigate suspicious activities, and collaborate with various departments to resolve payment issues and enhance our fraud prevention strategies.

This position requires excellent communication skills, a keen eye for detail, and the ability to work independently in a fast-paced environment. The ideal candidate will have experience in data entry, data analysis, or data processing, with a strong understanding of payments and risk management processes. Proficiency with computer systems and software, including Microsoft Office, CRM, and ERP applications, is essential. If you have a passion for fraud prevention and a desire to contribute to a dynamic and innovative team, we encourage you to apply.

***This is a hybrid position in Manchester, NH 2 days in office required**

What You'll Do

• Continually identify and assess conditions that may present risks to the business and consumers.
• Implement strategies to mitigate risks and ensure regulatory obligations are met.
• Monitor and review financial transactions to ensure accuracy and compliance with company policies.
• Identify and investigate suspicious activities or transactions to prevent and mitigate fraud.
• Analyze transaction patterns and user behaviors to detect potential risks and fraudulent activities.
• Process and verify customer cash outs, ensuring all transactions are legitimate and properly documented.
• Collaborate with customer service and other departments to resolve payment issues and address customer concerns.
• Monitor and report on all processed documents; create activity and incident reports.
• Conduct compliance and risk assessments for online payouts.
• Document and communicate key risk factors affecting online payments.
• Research and verify all aspects of transactions for accuracy and legitimacy.
• Operate computer systems and related peripheral equipment.

What We're Looking For

• 1-2 years experience in data entry, data analysis, or data processing.
• Proven experience in payments, risk management, or fraud prevention is an advantage.
• Experience using fraud detection tools, payment processing systems, and customer service software is an advantage.
• Must be 21 years of age and High School Diploma or equivalent required; Associates degree preferred.
• Proficient with computer software and operating systems, such as Microsoft Office products.
• Experience using Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications is a plus.
• Analytical and detail-oriented.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None

Pay Range

$16.27 - $30.22 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.