Lead Loyalty Program Rep

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Portrays an outgoing friendly demeanor towards guests and team members, responding to needs with a sense of urgency
• Provides guest service at the activation center. Signs up new guests for the PennPlay card. Processes replacement cards and maintains the database updating guest records and assists with loyal app downloads.  
• Works closely with Player Development, Promotions, and Player Services to ensure superior guest satisfaction.
• Stays knowledgeable on all marketing PennPlay materials.
• Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods.
• Services and troubleshoots issues with promotional kiosks.
• Distributes promotional coupons, gifts and assist with marketing promotions and events.
• Assists with the day-to-day operation of the VIP Lounge.
• Completes other duties as assigned by leadership.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Must be 21 years of age.
• Must be able to obtain and maintain a Missouri Gaming License.
• Possesses the ability to deliver a high level of guest service and work in a high-volume, fast-paced operation. This is typically attained through a minimum of 1-year customer service experience.
• Demonstrates basic problem-solving skills.
• Shows basic knowledge of Microsoft Office (Word, Excel & Outlook).
• Possesses basic organization skills (i.e. office organization, electronic files, equipment, supplies).
• Presents themselves in a professional manner and understand the need to be flexible with schedule, tasks, and responsibilities based on the needs of the business and the team.

SUPERVISORY RESPONSIBILITIES                                                     

N/A

LANGUAGE SKILLS

Can effectively communicate with team members and guests in English (speak, read & write).

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak, hear, stand, walk, and use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds, and and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, climb and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually noisy. The employee may occasionally be exposed to hazards, odors, humidity, changing temperatures, heat, cold, dirt & dust. This position will be around equipment & machinery and uneven ground.

Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer