Join ibet, where innovation meets integrity. With over 100 years of combined industry experience, we lead the way in fair play and cutting-edge technology.
Our mission? To shape the future of sports betting and casino entertainment, built on smart, transparent, and responsible gaming.
Overview
We are looking for an exceptional and experienced PRF Operations Senior to join our Malta based team. iBet puts its players first and foremost in all that it does and we need someone with the determination to push operational excellence forward. With the fast growth of the business, we are growing our Operations team and are looking for a skilled individual that has an eye for identifying risk, loves the operational landscape, has knowledge of the gaming industry (sports, gaming, poker, betting) and is ready to support the Payments Operations Manager.
Responsibilities
- Act as a point of reference for any escalations made by the internal operational teams
- Monitor daily volumes and guide the workforce to ensure that SLAs and KPIs are met
- Assist management with monitoring the team's performance and assisting with monthly QA
- Ensure that current processes become increasingly more efficient and effective
- Review all high level escalations related to Payments, Fraud & Risk
- Adequately carry out all day-to-day Operational duties set out by management
- Keep the websites payments footer and payment pages up to date
- Be proficient and have a strong knowledge of internal software/platforms whilst keeping operational procedures up to date.
- Handling all incoming charge backs and keeping track of chargeback ratios across our brands
- Managing out of hours incidents and knowing what to do in time of crisis
- Taking care of incoming emails from Payment Service Providers and other external 3rd parties
- Handling ad hoc tasks such as unreconciled deposits and different operational reports
- Monitoring the withdrawal on hold que and making sure the Payments team are handling accounts correctly
- Looking at our inhouse risk tool and assisting with alerts related to Fraud and Bonus Abuse
- In charge of processing withdrawals larger than 5,000 EUR but less than 10,000 EUR
- Investigate and resolve issues related to money transfers, missing deposits and missing withdrawals
- Any other ad hoc task delegated to the Employee by the Management team
Requirements
- An awesome team player, eager to improve the Operations team
- You have 2+ years experience working within a similar environment
- Knowledgeable about online payments, gaming accounts, risk and fraud;
- Knowledgeable on igaiming processes related to KYC, AML & RG
- Good communication skills;
- Excellent written and verbal communication skills in English
- Able to work on own initiative as well as in a team environment;
- A genuine interest in supporting people and finding creative solutions
- You have a positive can-do attitude and a flexible approach
- A strong interest in the gaming industry (sports, gaming, poker, betting)
- Understanding of counter-fraud, compliance, and/or AML would be a plus
What We Offer
- Competitive package including bonuses: We value your skills and contributions, and we offer a competitive compensation package that includes performance-based bonuses, reflecting your expertise and commitment.
- Dynamic and ambitious team: Join our passionate and ambitious team, where innovation and collaboration are at the heart of everything we do. Be a part of a culture that fosters growth and creativity.
- Opportunities for growth: As we continue to expand rapidly, there are ample opportunities for personal and professional development. Join us, and grow with us as we shape the future of iGaming.
ibet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.