Description
Position at ARRISE
About Us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
The Role:
The Process Master is responsible for designing, implementing, and optimizing processes, with a focus on understanding SDLC integration into overall business workflows. The role involves collaboration with all teams, including technical teams to integrate feedback from both business and live casino development areas. The role will need to focus on driving continuous improvement, fostering collaboration, and ensuring best practices across teams.
Key Responsibilities:
- Collaborate with all relevant departments to analyse workflows, ensuring the understanding of SDLC and how it integrates into overall business processes.
- Work closely with Jira Admin and technical teams to align process flows with development cycles and technical tools.
- Lead and drive strategic process change, foster innovation, and ensure alignment with both business goals and Live Casino delivery practices.
- Facilitate onboarding and training focused on Live Casino business workflows and SDLC integration.
- Adjust workflows based on insights gathered and emerging project needs, ensuring a dynamic, responsive approach to process management.
- Develop and track KPIs for overall process efficiency, integrating Live Casino Delivery end to end metrics and tracking process improvements, with emphasis on both. Providing regular updates and insights to leadership on process performance and improvement opportunities.
- Driving a culture of continuous improvement by encouraging feedback and innovation.
Required Skills & Qualifications:
- 5-7 years of experience in process management, project coordination, ideally within the gaming, technology, industries.
- Strong understanding of process design and flow documentation.
- Critical experience with Jira and Confluence, along with a deep understanding of SDLC practices and how they integrate into business processes.
- Excellent communication and collaboration skills, with the ability to work effectively across departments and convey process requirements to technical administrators
What we will give you in return:
- Monthly salary between 3,000-3,300 EUR Gross.
- Health insurance from the first day of employment.
- Paid parking next to the office as required.
- Opportunities for both professional growth and personal development.
- Taking part in creating studios as part of an award-winning iGaming business.
- Truly international experience and collaboration possibilities with impactful results.