Promotion Operations Associate

Description

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Overview:

The base salary range for this role is $61,000 per year - $89,000 per year, depending on job-related knowledge, skills, and experience. As a Promotion Operations Associate at Fanatics Betting & Gaming, you will be responsible for supporting the creation and execution of promotional campaigns. You will collaborate with cross-functional teams such as Commercial, Marketing, CRM, VIP, Legal & Customer Service to ensure campaigns are effectively operationalized and supported post-creation. 

The ideal candidate is a natural problem solver with a high attention to detail, willingness to learn, with a proven track record of digging in. 

Responsibilities:

• Partner in the creation, execution, and reporting of promotional campaigns that will benefit the Sportsbook product, maximizing the customer experience through operational excellence
• Maintain and update promotional databases, ensuring accuracy and consistency of information
• Assist the team in developing creative assets in support of promotions 
• Analyze and recommend improvements to existing processes across various teams including but not limited to Marketing, Product, CRM, and Customer Support
• Understand customer drivers and obsess about ensuring these are met, championing the end to end customer experience 
• Actively monitor the competitor landscape 
• Support in troubleshooting campaign issues and address inquiries related to promotions, ensuring a positive customer experience.
• Support the legal team in drafting promotional terms & conditions obtaining necessary approvals and ensuring compliance with state regulators
• Collaborate daily with cross-functional partners, including CRM, Marketing, Trading, Casino, Engineering, Product, and Data
• Flexible work schedule will be required, including some evenings, weekends, and occasional holidays

Required Qualifications

• A huge passion for Sports, and an inherent understanding of what Sports fans desire
• Detail oriented and experience owning complex workstreams
• Empathetic team player, accomplished at working effectively cross-functionally  
• Curious and fast learner willing to dive in to sports betting and become proficient in consumer/industry insights and functionality
• Passion to work in an entrepreneurial, hyper growth environment where decisions are made quickly
• Ability to prioritize multiple projects and reliably meet deadlines

Preferred Qualifications

• Experience with sports betting bonusing platforms
• Experience with SQL 
• Experience with Airtable
• Bachelor’s degree in Sports, Business, Marketing, Analytics