Promotions & Events Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Responsible for the creation and management of all property promotions and events; consisting of slot tournaments, brand promotions, drawings, gift giveaways, property events, and VIP events.
• Ensures all promotions and events operate according to the rules, and that department processes and procedures are followed.
• Partners well with other department leaders and contributes to overall property goals and KPI’s.
• Impressive attention to detail and ability to work within a multitude of systems.
• Quickly learns and adapts to department tools and technology that are required to complete the job.
• Creates strategic plans, reinvestment strategy, and promotional calendars to successfully achieve department revenue targets.
• Reviews media used to communicate current and upcoming promotional efforts for the guests.
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives for promotions and events.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to management.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to leadership.
• Maintains strict confidentiality in all departmental and company matters.

• Ability to obtain and maintain a valid gaming license
• Knowledge of federal, state and gaming laws and regulationspreferred
• Effective written and verbal communication skills
• Proficient in Microsoft Excel and Word
• Strong strategic and analytical skills.
• Thorough knowledge of and experience in promotions planning and execution preferably within a casino environment with a minimum of 3 years’ experience.
• Bachelor’s Degree in marketing, journalism, communication, advertising or related field preferred
• In-depth understanding of the management and operations of all casino and tourism
• Superb organizational skills
• Customer service and stage presence skills and stage presence. 

These skills and abilities are typically acquired through a bachelor’s degree in marketing, Communications, Journalism, Advertising or Public Relations or related discipline and a minimum of three years’ experience in promotions preferably within a casino environment or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer