Sportsbook Supervisor and Ticket Writer - Dual Rate

RATE OF PAY: TBD

Status: Full-Time

TICKET WRITER DUTIES:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers. 
• Accurately maintains bank.
• Verifies winning tickets. 
• Handles and solves any concerns and questions by customers. 
• Explains wagering information when needed. 
• Maintains and updates Betting Boards or Televisions for customers to view. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

SUPERVISOR DUTIES:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises all wagering policies of the Race & Sportsbooks.
• Ensure all AML & Title 31 procedures are followed and tracked accurately. 
• Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity.
• Ensures betting limit guidelines are followed.
• Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance.
• Ensures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
• Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets. 
• Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs.
• Create a fun, positive work environment for all employees of Horseshoe employees.
• Performs other duties as assigned by the Sportsbook Manager.