Sportsbook Ticket Writer

KEY JOB FUNCTIONS: 

• Provide a top tier level of customer service that encourages customers to come back repeatedly 

• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming commission. 

• Become familiar with our betting options and be able to strike up conversations with customers regarding those options 

• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed 

• Be a positive team member and work collaboratively with other team members and your leadership team 

• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming regulation standards 

• Other duties as assigned 

QUALIFICATIONS: 

• Must have basic computer knowledge (Email, MS Excel, internet, etc.) 

• Show me the money! Must have a minimum of 6 months of cash handling experience in a work setting 

• H.S. Diploma, GED, or equivalent preferred 

• 19 + years of age or older 

• Successfully pass a background check 

• Able to obtain a gaming license from the Nebraska Gaming Commission  

• High level of customer service 

• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred 

• Present yourself in a professional manner 

• Strong communication skills, both written and verbal 

• Ability to do simple math 

• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nebraska State Gaming Regulations.