Description
As a Ticket Writer at Fanatics Betting & Gaming (FBG), you will be responsible for processing wagers on sporting events in our Fanatics Sportsbook. You are here to assist customers by explaining betting options, issuing tickets, and handling payouts. This role requires accuracy, attention to detail, cash handling experience and strong customer service skills.
Responsibilities:
- Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at the sportsbook
- Writes tickets and processes cash winning tickets
- Counts cash at the beginning and end of each shift
- Adhere to all rules and regulations set forth by Iowa Lottery and the sportsbook
- Become familiar with entire bet offering and be able to answer questions about the offering with confidence
- Work to resolve customer questions/disputes/complaints and escalate to direct supervisor when needed
- Have a positive attitude that helps ensure a great work environment
- Ensure all customers are made to feel welcome at all times and provide friendly service
- Show patience with customers who do not wager regularly; take the time to explain how wagering works
- Calls for MTL support when writing bets requiring MTL paperwork
- Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
- Other duties assigned
- Adhere to uniform policy and ensures a clean and neat presentation
Minimum Requirements
- Must have basic computer knowledge
- General sports and sports betting knowledge preferred, but not necessary
- Must have a minimum of 1 year of cash handling experience in a work setting
- 21+ years of age or older
- Must be able to obtain a Gaming License
- Must be able to provide a high level of customer service in a very fast pace environment
- Present yourself in a professional and polite manner
- Strong communication skills, both written and verbal
- Must be able to work a flexible schedule including nights, weekends and holidays
Essential Functions/Exposures:
- Ability to do simple math
- Must be able to stand for extended periods of time
- Must be able to lift, pull or push 25 lbs.
- Must be able to twist, bend or reach with no significant boundaries
The pay rate for this position is $18.75/hr.