Description
As a Ticket Writer at Fanatics Betting & Gaming (FBG), you will be responsible for processing wagers on sporting events in our Fanatics Sportsbook. You are here to assist customers by explaining betting options, issuing tickets, and handling payouts. This role requires accuracy, attention to detail, cash handling experience and strong customer service skills.
Responsibilities
- Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at Fanatics Sportsbook
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations
- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
- Stock sportsbook Writer/Cashier stations with adequate supplies; keeps all stations neat and clean
- Write Sports tickets in an accurate and timely manner
- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
- Explain wagering rules, including betting lines and odds, and procedures to guests
- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service Offer information on activities, etc., and direct guests for further information as necessary
- Greet guests in a positive, friendly manner
- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
- Become familiar with the entire bet offering and be able to answer questions about the offering with confidence.
- Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
- Have a positive attitude that helps ensure a great work environment
- Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
- Other duties as assigned
Qualifications
- Must have basic computer knowledge
- General Sports and Sports Betting knowledge preferred, but not necessary
- Must have a minimum of 1 years of cash handling experience in a work setting
- 21+ years of age or older
- Must be able to obtain a Gaming License
- Must be able to provide a high level of customer service in a very fast paced environment
- Present yourself in a professional manner
- Strong communication skills, both written and verbal
- Ability to do simple math
- Must be able to stand for extended periods of time
- Must be able to work a flexible schedule including nights, weekends and holidays
- You have an agile mindset; able to embrace new initiatives in a fast-paced environment
- Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and decisions are made quickly
- Team-first mentality, with a willingness to do what it takes to get the job done and a desire to strive for better
- Able to effectively work cross-functionally within an enterprise environment
The pay rate for this position is $17/hr.