Description
Job Description:
- Help the Sportsbook Lead Supervisor become aware of operational information that will help to maximize the profitability of the sports book
- Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
- Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
- Mentor employees to help them become better ticket writers
- Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
- Handle escalated customer complaints/issues as needed
- Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations
- Writes tickets and processes cash winning tickets
- The Sportsbook Dual Rate Supervisor may begin their shift as a Ticket Writer and be required to take on the responsibilities of the Supervisor position in the same shift, however, they cannot return to performing the duties of a Ticket Writer position in the same shift.
- Handles customer questions and disputes
- Counts cash at the beginning and end of each shift
- Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
- Carry out engaging conversations and provide friendly service to customers
- Show patience with customers who do not wager regularly; take the time to explain how wagering works
- Adhere to all rules and regulations set forth by the company and the regulatory body
- Calls for MTL support when writing bets requiring MTL paperwork
- Anticipate and act on the needs of the customer, seek and respond to feedback
- Ensure all issues effecting the customer experience in the sports book are reported promptly
- Undertake additional tasks contributing to the operations of the sports book, as requested
- This position will be employed by American Wagering, Inc.
Minimum Requirements:
- Prior work experience in a sports book is highly preferred
- Ability to motivate, lead, and mentor staff members
- Strong communication skills, both written and verbal
- Professional appearance and demeanor
- Self-starter attitude who shows initiative
- Committed to delivering a high level of customer service
Essential Functions/Exposures:
- Must be able to stand for extended periods of time.
- Must be able to lift, pull or push 25 lbs.
- Must be able write for extended periods of time.
- Must be able to twist, bend or reach with no significant boundaries.
This position may be exposed to a smoke-filled environment