Trading Operations Manager

What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?
We are seeking a detail-oriented Trading Operations Manager to lead our content provision team. This role focuses on ensuring that the operational aspects of content management, competitor analysis, and regulatory compliance are executed efficiently and accurately. You will manage a team that monitors competitor content, analyzes trends, and ensures our offerings comply with regulatory requirements across all applicable states.

The ideal candidate will have a strong operational mindset, excellent team management skills, and a deep understanding of the sports betting landscape and state-level compliance with the ability to drive process improvements while maintaining operational excellence. This position is based in the US only. 

Key Responsibilities:

• Lead and mentor a team of trading operations analysts responsible for event and market content provision, competitor analysis, and compliance. Foster a culture of high performance and continuous improvement.

• Direct and manage the team’s efforts in monitoring and analyzing competitor offerings, providing insights into market trends, pricing strategies, and product gaps to improve our positioning.
• Identify and implement tools, processes, and best practices to improve operational workflows, reducing errors and increasing speed to market.
• Track, report, and analyze key performance indicators (KPIs) related to content accuracy, compliance adherence, and competitor analysis. Leverage insights to drive operational improvements.
• Collaborate with the trading team to add or remove content (leagues, markets, etc.) based on trading strategy and evolving regulatory requirements.
• Serve as the point of escalation for unapproved leagues/markets, working closely with compliance for review and approval.
• Oversee the resolution of operational incidents related to content errors or compliance breaches, ensuring timely corrective actions and continuous learning from incidents.
• Collaborate with the compliance and legal teams to support entry into new markets, ensuring that all content provision activities align with state-specific regulations.

What are we looking for?

• Strong leadership skills with the ability to manage and develop a high-performing team.
• Strong understanding of the operational aspects of sports betting, with a focus on content provision and compliance.
• Analytical mindset with the ability to use data to inform decisions and improve operational efficiency.
• Exceptional attention to detail, capable of managing complex state-specific compliance requirements.
• Effective communication skills for cross-department collaboration and presenting insights to senior stakeholders.

What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance
• Flexible work from home or office hours
• Startup culture backed by a secure, global brand
• Opportunity help shape the future strategy of the Sportsbook

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)