Who are we?
Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.
The Role
We’re seeking a Quality Assurance Specialist to ensure our Risk, Fraud, and Payments (RFP) operations run smoothly, efficiently, and in full compliance with industry regulations. This role is critical for maintaining high standards in fraud detection, payment processing, and regulatory adherence, while also driving continuous improvement in team performance and workflows. In this role, you will be expected to maintain the Knowledge base for RPF and CS and VIP teams.
Key Responsibilities:
- Review and evaluate the accuracy, compliance, and efficiency of processes handled by the Risk, Fraud, and Payments (RFP) team.
- Conduct random audits of high-risk transactions, including player verifications, fraud checks, and withdrawals.
- Ensure adherence to Anti-Money Laundering (AML), Know Your Customer (KYC), and other regulatory requirements.
- Track and report errors, process gaps, and inconsistencies in RFP operations.
- Validate that risk flags are appropriately actioned and escalated by the RFP team.
- Ensure timely resolution of compliance-related issues and collaborate with regulatory teams.
- Working closely with Team leaders for Quality assurance and Team SLAs and KPIs. Results are to be discussed with team leaders, who in turn will educate the agent.
- Generate detailed reports on process accuracy, team performance, and compliance metrics.
- Provide constructive feedback and improvement suggestions to team leads and managers.
- Collaborate with RFP team members to refine workflows and reduce processing time.
- Ensuring healthy customer journey by checking that any actions by RPF related to funds have been done in the appropriate manner.
- Conduct regular coaching sessions to enhance agents' knowledge of fraud detection, payment processing, and compliance.
Requirements:
- Strong knowledge of AML, KYC, GDPR, and other casino industry regulations.
- Expertise in fraud detection, chargeback management, and payment processing in a casino or similar environment.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Proficient in using fraud detection tools, payment gateways, and reporting dashboards.
- Strong communication and interpersonal skills for effective feedback delivery and team collaboration.
- Ability to prioritize tasks in a high-pressure, fast-paced environment.
What we offer:
- Attractive remuneration package
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Exciting Company Events
- Beer Fridays
- Refer a friend bonus
- Relocation package (if required)
You should not apply if ...
- You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
- You cannot take constructive feedback.
- You can`t handle stress and pressure.
- You have the mindset of "Quick Money", this is a marathon, not a sprint.
- You do not embody our core values.